Terms & Conditions

Below you will find terms and conditions for the vouchers issued by Adjara Group LLC (company established under the laws of Georgia, I/C: 205090890, address: 14 Kostava street, Tbilisi, Georgia). For privacy policy/cookies policy please go to the following link.

Validity term of the voucher is [●] from the date of payment.

  1. Scope and Role

We (Adjara Group LLC and its properties: Rooms Hotels, Stamba, Fabrika Hostel) provide an online platform through which you can purchase vouchers for future temporary accommodation at our hotels.

If any issues, questions, remarks or complaints emerge in relation to the transaction or your payment process, please contact us directly here: contact@adjaragroup.com

  1. Disclaimer

We take responsibility that together.adjaragroup.com is a safe website and it redirects the customers on the respective page of the payment service provider, where they can perform respective payments.

Our responsibility is limited with redirection of the customers on the page of the payment service provider. Payments are processed by the third-party payment service providers; therefore Adjara Group LLC is not responsible for any occurrence related with payment. If any problems arise in relation with the payment and/or in case of any fraudulent actions, claims should be directed to the payment service provider.

We are not responsible for any (direct, indirect, consequential or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay by the page of payment service provider.

We are not responsible for any errors (manifest or topographical), any interruptions, breakdown, repair, upgrade or maintenance of our website.

  1. Payment / Prices

Payments are immediately due when ordering. Payments can be made by Visa, MasterCard, PayPal.

Payments (pending) cannot be amended or cancelled. The processing of voucher transactions requires 24 hours. Purchased voucher codes are generated within 1 hour on working hours and within 12 hours on non-working hours.

Working hours are 9 AM to 6 PM TBS time (GMT+4) from Monday to Friday.

All hotel prices on together.adjaragroup.com are displayed including VAT and other taxes.

Business orders are settled by invoice payment. Orders to be paid via invoice are sent within two business days. Please note that the together.adjaragroup.com will only be activated once the order payment has been made. Please contact us for questions or special requests contact@adjaragroup.com

  1. Cancellation of a Voucher

The voucher requires full prepayment and paid sum is non refundable.

Voucher cannot be cancelled, once the payment is made by the customer.

  1. Validity of a Voucher

All voucher are valid for two years after purchase.

Adjara Group LLC reserves the right to block / deactivate any voucher of which the payment has been cancelled or not received in any way. In case one or more bookings have been made with a Adjara Group LLC that has not been paid for fully, Adjara Group LLC reserves the right to cancel these bookings.

In case if voucher is not used during the validity term, it shall be annulled, and we retain the right not to compensate the payment made by you.

  1. Redeem a Voucher

To redeem the voucher you have to contact us at and provide unique Voucher code together with your name. contact@adjaragroup.com; +995 (32) 2020020

Bookings are subject to availability and blackout dates may apply.

It is not possible to make your booking and redeem your voucher directly at the hotel.

Voucher has to be used in full at once.

After contacting our reservation team you will receive the booking confirmation via email. Print this booking confirmation and show it to the front office when checking-in at the hotel. Make sure to have your identification with you as the hotel will request this.

Redeeming the voucher and booking our hotel is possible by notifying respective dates of arrival in advance by contacting us directly contact@adjaragroup.com; +995 (32) 2020020.

We reserve the right to propose alternative dates of visit, in case if the dates proposed by you coincide with overbooking of the hotel and/or the hotel is not available to receive guests for the given dates for any reason whatsoever.

In case if during the validity of the voucher, the hotel is not available for your visit during the dates proposed by you for two times in a row, we shall extend validity of your voucher for additional 6 (six) months with the same terms and conditions as provided herein. In case if your request of redeeming the voucher is submitted by you less than one calendar month in advance prior to expiration of this validity term, this term does not apply.  

In the case of a no-show (i.e. remaining absent from the booked accommodation), there will be no refund.

  1. Cancel or Modify Booking

Please check the cancellation policy on your booking confirmation. If the booking can be cancelled, then please send your cancellation request with your booking confirmation to contact@adjaragroup.com 

  1. Intellectual Property

Unless stated otherwise, the intellectual property rights (including the copyrights) of the content, material, and information on this website is property of together.adjaragroup.com. Without Adjara Group LLC’s written consent, no part of this website may be used or reproduced.

  1. Governing Law

Our Web-sites are subject to the laws of Georgia. Laws of Georgia apply to this Policy.

Terms & Conditions for purchased E-vouchers

Wake up

 

  • Blackout dates may apply
  • Cannot be combined with another offer
  • Valid for 2 years after reopening of the hotel
  • We recommend you book at least 1 week in advance to ensure that dates are available. 
  • All bookings are subject to availability.
  • The voucher is non-refundable and should be used by the buyer.
  • The voucher is not redeemable for cash or credit, and can not be used for any commercial purposes.

Eat out

 

  • The voucher may only be used at the corresponding venue that it was purchased for
  • The voucher is valid for one year from the reopening of the venue and is for single use only
  • The voucher must be redeemed in full on a single occasion at the corresponding venue. Any unused portion of the voucher is not redeemable for cash or credit, and can not be used for any commercial purposes.
  • Reserving the table in advance is necessary, please provide your voucher code 
  • To redeem your credits, please present the physical or digital voucher  upon arrival to the restaurant.
  • The voucher is non-refundable and should be used by the buyer.

Go beyond

 

  • The voucher is non-refundable and should be used by the buyer.
  • Tour details and reservation should be arranged and confirmed in advance via email.
  • We recommend you book at least 1 week in advance to ensure that dates are available. 
  • All bookings are subject to availability.
  • The voucher Is valid throughout 2021.